This policy was last updated and effective as of: January 29, 2025
TELOMERES HEALTH AND PRIVACY
Every day, you trust us with your health – one of the most personal areas of your life. At Telomeres Health, that is a responsibility we take incredibly seriously.
Technology is transforming healthcare and the opportunities to learn how to better manage health, wellness and human performance through data are limitless. It is a privilege for us to learn from you and your experience with our products – and every day we hope to understand the science and our customers a little bit better than the day before.
At Telomeres Health:
- We believe your personal information belongs to you
- We will be transparent about the data we collect from you, and how that data will be used
- We build privacy and security protections into the products and services we design
- We protect the data we collect
TELOMERES HEALTH PRIVACY POLICY – U.S. ONLY
Our Privacy Policy is part of our approach to transparency and protection of your personal information.
This Privacy Policy describes how Telomeres Health collects, uses, and shares your Personal Information when you use our products, including our apps, visits to our website, and any other email or offline communications (collectively, the “Services”). It also tells you about the rights and choices you may have with respect to your personal information. For information on how to exercise your privacy rights, please see “Your Privacy Rights and Choices” section below.
Please take a moment to familiarize yourself with our Online Terms and Conditions and this Privacy Policy, and contact us if you have any questions.
How Does Telomeres Health Define Personal Information?
“Personal Information” is information that identifies or relates to you as an individual or could be used to reasonably identify you. Personal Information includes “personal data” as that term is defined in applicable U.S. state privacy laws. Personal Information also includes “Sensitive Personal Information,” as defined below, except where otherwise noted. Personal Information does not include information that is publicly available, de-identified, or aggregated. Examples of Personal Information include, but are not limited to, your name, email address, mailing address, phone number, date of birth and gender.
“Sensitive Personal Information” means Personal Information that reveals a consumer’s Social Security, driver’s license, state identification card, or passport number; account login, financial account number, debit card number, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; precise geolocation; racial or ethnic origin, religious beliefs, or union membership; contents of email or text messages; and genetic data.
How Does Telomeres Health Collect Personal Information?
Telomeres Health collects Personal Information online and offline in a few different ways:
- Personal Information that you provide. We may collect Personal Information and other information that you provide when you use our Services, or participate in a study, and any other data that you may choose to submit or provide. With your permission, we may also collect data from another source like a device or social media account. Such information may include, but not be limited to, contact information (such as your name, postal address, e-mail address, telephone number, user ID and password), date of birth, professional credentials, experiences, activities, skills, preferences, hobbies and interests.
- Personal Information from public or third-party sources. We may collect data from public sources including, but not limited to, social media and other websites that enable social sharing. We may also collect Personal Information from government agencies, public or third-party information sources, third-party service providers, or business partners. In addition, we also may collect information from industry and patient groups and associations or combine information we have collected from multiple sources. We may engage third-party service providers to provide certain interactive features on our Services. Your use of these interactive features is voluntary, and we may retain the information that you submit through these features. For example, we may offer an interactive chat feature on our Services to assist you with your order and for other customer service purposes. When you participate in the interactive chat, either with a virtual or live agent, the contents of the chat may be captured and kept as a transcript. By using these features, you understand that our vendors may process the information obtained through the feature to provide the service on our behalf.
- Personal Information collected from devices you use to connect with us or use our Services. Telomeres Health collects data through our websites and apps and from other devices you may use to connect to our Services.
- Personal Information collected with business partners. We sometimes work with other organizations to provide you with our Services. When that happens, we require that information be protected.
If you choose to submit any Personal Information relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
From time to time, we may use or augment the Personal Information we have about you with information obtained from other sources, such as public databases, social media platforms and other third parties. We may also combine information we get from a third-party with information we already have, and we may combine information that we have collected offline with information we collect online. To protect your privacy, you should not provide Telomeres Health with any information that is not specifically requested.
You may also give us permission to access certain personal information maintained by other service providers. For example, you may link your social media or Google account to Telomeres Health, which allows us to obtain information from those accounts (such as your friends or contacts). The information we obtain from these services often depends on your settings or the applicable provider’s privacy policies, so please check those policies before granting Telomeres Health access. You agree that we are not responsible for any acts or omissions by these social media service providers.
Telomeres Health’s Research Studies
Telomeres Health also collects Personal Information when you participate in research and other studies conducted by Telomeres Health. This may involve collecting data from you.
What Personal Information Does Telomeres Health Sell, Disclose, Or Use For Targeted Advertising?
Telomeres Health does not sell your Personal Information for money, but some of the ways in which we may disclose your Personal Information to certain third parties that provide services to us, such as analytics and targeted advertising services, may be considered a “sale” under certain applicable U.S. State Privacy Laws. We do not have actual knowledge that we sell or share the Personal Information of consumers under 16 years of age.
We may “sell” or disclose to third parties for cross-context behavioral advertising, targeted advertising or other marketing purposes the following categories of Personal Information:
- Identifiers
- Internet or other electronic network activity information
- Geolocation data
The third parties to which this Personal Information is “sold” or disclosed are advertisers and analytics vendors, which upon receipt of Personal Information may process it according to their own practices as described in their privacy policies.
We may allow certain companies to place tracking technologies, such as cookies or tracking pixels on our websites. Those companies receive information about your interaction with our websites that is associated with your browser or device and may use that data for targeted advertising (i.e., to serve you relevant ads on our websites or others). For more information, please see Telomeres Health’s Cookie Policy.
At Telomeres Health’s discretion, it may also disclose aggregated, anonymized, or de-identified information that is not personally identifiable to third parties.
RETENTION
We will keep your Personal Information in our records for as long as necessary for the purposes described in this Privacy Policy or otherwise authorized by law. This includes providing you with a service you have requested from us or to comply with applicable legal requirements. It also includes keeping your Personal Information for so long as there is any possibility that you or we may wish to bring a legal claim, or where we are required to keep your personal information for legal or regulatory reasons. We may also retain your personal information where such retention is necessary in order to protect your vital interests or the vital interests of another natural person. Where information is used for more than one purpose, we will retain it until the purpose with the latest period expires.
If you wish to receive further information regarding our record retention procedures, please contact us using the contact details provided here on our Website.
Your Privacy Rights And Choices
Depending on where you reside, you may have certain rights and choices (with certain limitations and exceptions) regarding our processing of your Personal Information. Please note that some of these rights may vary depending on your state of residence and whether your state has an applicable U.S. State Privacy Law.
- You may have the right to opt-out of the “sale” of your Personal Information as that term is defined by applicable U.S. State Privacy Laws. You may also have the right to opt-out of sharing your Personal Information for cross- context behavioral advertising purposes or the disclosure of your Personal Information for targeted advertising as those terms are defined by applicable U.S. State Privacy Laws. To exercise your opt-out rights contact Telomeres Health through the Contact Us link.
- If you are a California resident, you may have the right to limit how Abbott uses Sensitive Personal Information. Contact Telomeres Health through the Contact Us link for more information.
- Residents of states with applicable US State Privacy Laws may also have the right to withdraw your consent for, or opt-out of, our processing of your Sensitive Personal Information. To submit a request to withdraw your consent or opt-out of the processing of your Sensitive Personal Information, contact Telomeres Health through the Contact Us link.
Additionally, residents of states with applicable U.S. State Privacy Laws may have certain rights with respect to the collection and use of their Personal Information. Those rights may vary by state. Such rights may be effectuated by submitting a request by contacting Telomeres Health through the Contact Us.
Once you have submitted your request, we will respond within the time frame permitted by the applicable U.S. State Privacy Law. To help protect the security of your Personal Information, Telomeres Health will need to verify your identity in connection with any requests. We may contact you by email to verify your request. Depending on your request, we may ask you for information such as your name, an email address, or phone number that you have used with Telomeres Health. We take steps to ensure that only you or your authorized representative can exercise rights with respect to your Personal Information.
Marketing
If you no longer wish to receive promotional marketing materials from us, you may opt-out of receiving such materials. You may unsubscribe from receiving marketing or other commercial emails from Telomeres Health by following the instructions included in the email. We will work to comply with your request as soon as we can. Please be aware that once you have opted out of these programs, you will no longer receive any associated discounts, coupons or promotional offers that are part of the program.
However, even if you opt out of receiving such communications, we may need to continue to send you certain non-marketing communications (such as information about changes to our Privacy Policy or Terms of Use).
Third Party Marketing
California law permits customers in California to request certain details about how their Personal Information is shared with third parties, and in some cases affiliates, if Personal Information is shared for those third parties’ or affiliates’ own direct marketing purposes. We do not share Personal Information with third parties or affiliates for those third parties’ or affiliates’ own direct marketing purposes. Californians may request information about our compliance with this law by contacting Telomeres Health through the Contact Us.
How Does Telomeres Health Keep Personal Information Secure?
It is Telomeres Health’s practice to take steps to secure our Services. However, the confidentiality of information transmitted over the Internet cannot be guaranteed. We urge you to exercise caution when transmitting Personal Information over the Internet, especially Personal Information related to your health. Telomeres Health cannot guarantee that unauthorized third parties will not gain access to your Personal Information; therefore, when submitting Personal Information to Telomeres Health websites or apps, you must weigh both the benefits and the risks. Telomeres Health websites or apps may link to third-party websites that are not controlled by Telomeres Health or subject to a Telomeres Health privacy policy. You should check the privacy policies of such third-party websites before submitting Personal Information.
Children’s Information
Telomeres Health does not knowingly collect or use any Personal Information from children (we define “children” as minors younger than 13). We do not knowingly allow children to order our products, communicate with us, or use any of our online Services. If you are a parent or guardian and become aware that your child has provided us with Personal Information, please contact Telomeres Health through the Contact Us link.
Third-Party Sites
We may provide links to websites and other third-party content that are not owned or operated by Telomeres Health. The websites and third-party content to which we link may have separate privacy notices or policies. Telomeres Health is not responsible for the privacy practices of any entity that it does not own or control.
If you provide any Personal Information through a third-party site, your interaction and your Personal Information will be collected by, and controlled by the privacy policy of, that third-party site. We recommend that you familiarize yourself with the privacy policies and practices of any such third parties, which are not governed by this Privacy Policy.
Cookies and Other Technologies
Telomeres Health’s online Services, interactive applications, and advertisements may use cookies and other technologies such as web beacons. We use this information to better understand, customize and improve user experience with our websites, Services and offerings as well as to manage our advertising. This information can make your use of our Telomeres Health Services easier and more meaningful by allowing Telomeres Health and our service providers to provide better service, customize sites based on consumer preferences, compile statistics, provide you with more relevant advertisements based on your interests, analyze trends and otherwise administer and improve our products and Services. If we have collected your Personal Information, we may associate this Personal Information with information gathered through the Tools.
Your web browser can be set to allow you to control whether you will accept cookies, reject cookies, or to notify you each time a cookie is sent to your browser. If your browser is set to reject cookies, websites that are cookie-enabled will not recognize you when you return to the website, and some website functionality may be lost. The Help section of your browser may tell you how to prevent your browser from accepting cookies. To find out more about cookies, visit www.aboutcookies.org
How Can I Contact Telomeres Health?
If you have questions about your Personal Information, please contact us by using the Contact Form at the bottom of our Home Page at Telomeres.Health.
How Will I Know Whether Telomeres Health Has Updated This Policy?
Telomeres Health reserves the right to amend this Privacy Policy at any time. If Telomeres Health changes its privacy practices, a new Privacy Policy will reflect those changes and the effective date of the revised Privacy Policy will be set forth at the top of this Policy.